Cancelling an online order
You can tell us you wish to cancel within 14 days after receiving your order, then return it within a further 14 days. No reason is required. Contact us through our Contact page or email thegoodstandard@proton.me, quoting your order number. We will provide return instructions.
For change of mind returns, you pay the return postage. Send back all included parts and accessories. You may inspect the item as you would in a shop; handling beyond what is necessary to establish its nature, characteristics and functioning may result in a deduction for any reduction in value.
Refunds
We refund eligible cancellations to the original payment method within 14 days of receiving the goods back, or evidence that you have sent them back, whichever is earlier. For a cancelled order, this includes the standard outbound delivery charge. Any extra charge for an express delivery upgrade is excluded.
Return exceptions
Sealed items unsuitable for return for health or hygiene reasons cannot be returned for change of mind after their seal has been broken, where the legal exception applies.
Faulty or incorrect items
For faulty, incorrect or misdescribed goods, contact us so we can arrange the appropriate remedy and any necessary return at our cost. Your statutory rights are unaffected.